|Larway Transportation is committed to earning
and sustaining your confidence in everything we do.
|A Mission Statement becomes the guiding
principles focusing company direction and performance. It is the acid test used
to measure the validity of decisions and actions. The Mission Statement is the
flag all company members rally around and support.
For Larway Transportation the flag is
Our longevity, professional experience, financial strength and integrity afford
us complete confidence in the services we provide to industry and the
opportunities we can offer our employees.
Confidence: Definition as it relates to
||1: the belief that one can have
faith in or rely on someone or something.
2: self-assurance arising from an appreciation of one's abilities.
3: the sharing of corporate information or secrets with mutual trust.
Internal / External Customers:
|Great external customer service depends on
excellent internal customer service.
- External Customer: the client who requests a service and pays for it.
External customers have the choice to continue using your service or take their
- Internal Customer: Anyone within the organization (co-worker or
another department) who depends on another member to provide products or
services which are then utilized to create a deliverable to the external
- Service Provider: (internal or external to the organization) who
supplies a product or service.
Note: the key to providing outstanding internal customer service is to ensure
excellent communication and cooperation exists between departments.
Larway Transportation is a team oriented organization that values open
communication, innovative thought and cooperative work effort.